Assistant Director of Operations and Platform
Permanent, Full Time - 37 hours per week
£86,520 - £101,789 per annum plus benefits
Location: Chelmsford
Working Style: Anywhere worker
Closing Date: 16th October 2024
Lead on ensuring the availability, performance, and scalability of ECC's critical platforms and digital services.
Essex County Council is ambitious and by 2030 it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence.
About the Role
- Oversee service operations, supporting around 9,000 users and devices. Responsible for all first-line support and enhance the overall customer experience.
- Forecast and manage infrastructure and user resources to align with business growth.
- Drive the adoption and development of new solutions and systems
- Draw on expertise, influence and networks to drive and deliver improved infrastructure, platform, and user services for ECC, exemplifying high standards of user-centricity. Handle both commissioned and in-house services with expertise in technology contracting.
- Manage multi-million-pound device, network, and platform contracts.
Knowledge, Skills & Experience
- Experience: Proven success of running a digital/ technology function of similar scale either within Local Government or the Public Sector or potentially within a similar scale private sector business or consultancy.
- Leadership: Proven leadership skills and behaviours with the ability to inspire others, drive cultural change and forge strong teams from diverse backgrounds to achieve strategic objectives.
- Collaboration: Able to influence both strategically and corporately in a complex organisation. Understanding and/or experience of working in a political environment including with senior leaders.
- (In partnership with others) Data strategy and data insights
- Understanding what the business needs from technology
- Understanding and meeting user needs
- (In partnership with others) Managing projects and programmes
- Supporting people
- Ensuring quality processes and outputs
- (In partnership with others) Systems strategy and implementation
- IT service and support
Why Join Us?
- Impact: Your work will shape the future of our digital services.
- Collaboration: You’ll work closely with senior leadership across ECC.
- Innovation: Be part of a team that thinks differently and embraces change.
- Support: We’re committed to your professional growth and development.
Proposed date for interviews is week commencing 11th November 2024.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you have queries on this role or require anything further, please email Strategic.Resourcing@essex.gov.uk
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