Customer Service Accessible Apprenticeship
Fixed Term, Full Time
£10,187 per annum rising to £20,104 per annum on the second year
Working Style: Anywhere worker
Closing Date: 24th September 2023
Are you an individual with a learning difficulty, a disability, autism or have additional needs?
Are looking to undertake an Apprenticeship whilst working for a supportive organisation that values your strengths and wants to see you succeed?
This could be your chance to become a crucial part of a friendly, welcoming and high achieving team!
A working pattern centred around your needs, which might include an adjustment in your working hours
Healthy work life balance; flexible and hybrid working options as well as a
Wide range of learning and development opportunities
IT equipment and home-working equipment provided
Generous Local Government Salary related pension scheme
Access to hundreds of discounts and benefits through Essex Rewards
Access to our health and wellbeing support platform with LifeWorks
National Apprenticeship Wage for the first 12 months of your Apprenticeship After 12 months of service, your salary will increase to the National Living Wage (currently £20,104 per annum as of 01 April 2023)
A Customer Service Level 2 qualification via Adult Community Learning (ACL)
Hear what it is like being an Accessible Apprentice within the Local Linked Support Team here.
As an Accessible Apprentice, you will be supported by a work mentor who will be on-hand to advise and guide you in your new role.
You will be providing administration support as part of an Accessible Apprenticeship to the Local Linked Support Team.
The team works with adults who have autism and/or a learning disability, providing advice, guidance and support to access services, groups and opportunities in the community. You will be part of a team that works to support adults who have autism and/or a learning disability to ensure they can lead meaningful lives.
This role presents an opportunity to learn more about working in a team environment, developing a good understanding of existing systems and processes, while providing support to the wider team.
You will have an interest in customer service or administration. (Previous work or volunteer experience working within the role or environment would be beneficial, but not essential as full training and support will be provided)
You will have a ‘can do’ attitude
You will have some experience and knowledge of working with IT systems including Microsoft Office and have a willingness to learn new systems
As you will be working as part of a team in a supportive role, you will need to have excellent communication skills and the ability to build and establish relationships
Having a good phone manner and a friendly approach would be ideal as well as being well organised and reliable
You will have a passion for wanting to help people
As this is an Accessible Apprenticeship opportunity, you will have a current or historic Educational Health Care Plan (EHCP) or Special Educational Need (SEN) or a learning difficulty or a disability to qualify for this Apprenticeship.
Essential Requirements for the role:
Lived experience of having a learning difficulty, a disability, autism or additional needs
Functional Skills Level 1 in Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the apprenticeship
Ability to reach a Level 2 Functional Skills in both Maths & English by the End Point Assessment (EPA), if you do not already have this
Have the right to work and study in England
Have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date
What will you be doing?
You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):
Researching groups and services in the local community
Working with community groups to be able to signpost people to services
Providing advice at library drop in sessions
Supporting adults to access groups, services and appointments
Recording interactions with adults
Identifying new ways of working with your colleagues
This position provides the work-based experience which supports you to undertake and complete the Customer Service Level 2 Apprenticeship.
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
Essex County Council is proud to be a Disability Confident Leader. We are committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you need any reasonable adjustments during the process.
We are also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
To read more about us please visit:
Adult Social Care: https://www.workingforessex.com/role/adult-social-care
Entry to Work: www.workingforessex.com/EntrytoWorkTeam
How to apply
Seize the day! Discover your future with the Local Linked Support Team by clicking the APPLY button now!
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require further information, please email: firstname.lastname@example.org