Customer Service Accessible Apprenticeship - Working for Essex
Salary: £10,187 per annum rising to £20,104 per annum on the second year
Closing date: 24 Sep 2023
Location: Harlow
Hours: Full-time
Req ID: 13519
Role: Apprenticeships
About the role

Customer Service Accessible Apprenticeship

Fixed Term, Full Time

£10,187 per annum rising to £20,104 per annum on the second year

Location: Harlow

Working Style: Anywhere worker

Closing Date: 24th September 2023

Are you an individual with a learning difficulty, a disability, autism or have additional needs?

Are looking to undertake an Apprenticeship whilst working for a supportive organisation that values your strengths and wants to see you succeed?

This could be your chance to become a crucial part of a friendly, welcoming and high achieving team!


  • A working pattern centred around your needs, which might include an adjustment in your working hours
  • Healthy work life balance; flexible and hybrid working options as well as a
  • Wide range of learning and development opportunities
  • IT equipment and home-working equipment provided
  • Generous Local Government Salary related pension scheme
  • Access to hundreds of discounts and benefits through Essex Rewards
  • Access to our health and wellbeing support platform with LifeWorks
  • National Apprenticeship Wage for the first 12 months of your Apprenticeship After 12 months of service, your salary will increase to the National Living Wage (currently £20,104 per annum as of 01 April 2023)
  • A Customer Service Level 2 qualification via Adult Community Learning (ACL)

Hear what it is like being an Accessible Apprentice within the Local Linked Support Team here.

The Role:

As an Accessible Apprentice, you will be supported by a work mentor who will be on-hand to advise and guide you in your new role.

You will be providing administration support as part of an Accessible Apprenticeship to the Local Linked Support Team.

The team works with adults who have autism and/or a learning disability, providing advice, guidance and support to access services, groups and opportunities in the community. You will be part of a team that works to support adults who have autism and/or a learning disability to ensure they can lead meaningful lives.

This role presents an opportunity to learn more about working in a team environment, developing a good understanding of existing systems and processes, while providing support to the wider team.

About You:

  • You will have an interest in customer service or administration. (Previous work or volunteer experience working within the role or environment would be beneficial, but not essential as full training and support will be provided)
  • You will have a ‘can do’ attitude
  • You will have some experience and knowledge of working with IT systems including Microsoft Office and have a willingness to learn new systems
  • As you will be working as part of a team in a supportive role, you will need to have excellent communication skills and the ability to build and establish relationships
  • Having a good phone manner and a friendly approach would be ideal as well as being well organised and reliable
  • You will have a passion for wanting to help people

As this is an Accessible Apprenticeship opportunity, you will have a current or historic Educational Health Care Plan (EHCP) or Special Educational Need (SEN) or a learning difficulty or a disability to qualify for this Apprenticeship.

Essential Requirements for the role:

  • Lived experience of having a learning difficulty, a disability, autism or additional needs
  • Functional Skills Level 1 in Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the apprenticeship
  • Ability to reach a Level 2 Functional Skills in both Maths & English by the End Point Assessment (EPA), if you do not already have this
  • Have the right to work and study in England
  • Have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date

What will you be doing?

You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):

  • Researching groups and services in the local community
  • Working with community groups to be able to signpost people to services
  • Providing advice at library drop in sessions
  • Supporting adults to access groups, services and appointments
  • Recording interactions with adults
  • Identifying new ways of working with your colleagues 

This position provides the work-based experience which supports you to undertake and complete the Customer Service Level 2 Apprenticeship.


Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We are committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you need any reasonable adjustments during the process.

We are also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

To read more about us please visit:

Adult Social Care:

Entry to Work:


How to apply


Seize the day! Discover your future with the Local Linked Support Team by clicking the APPLY button now!


As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to


Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.


Additional Information:


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