Home Ownership Recovery Officer - Basildon Borough Council - Working for Essex
Salary: £13.07 PAYE / £16.37 Umbrella Per Hour
Closing date: 22 Jul 2024
Location: Basildon
Hours: Full-time
Req ID: 17032
Role: Customer Services
About the role

Home Ownership Recovery Officer - Basildon Borough Council

Basildon Borough Council

Temporary, Full Time

£13.07 PAYE / £16.37 Umbrella Per Hour

Location: Basildon

Closing Date:Monday 22nd July 2024

Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit into their temporary Home Ownership Recovery Officer role.

Please note, this role is full-time on a temporary contract until 30/09/2024.

Working hours: 36.25 per week - 9.00am - 5.15pm, with the expectation of being office based.

Closing Date: Monday 22nd July 2024

The role

· The post holder will work within the Home Ownership Team who will be responsible for the billing and collection of Service Charges, Major Works, District Heating usage/Standing Charge, Shared Ownership Rent Collection and Housing Sundry Debtors. The team is also responsible for the Tenant's Right to Buy Scheme, Shared Ownership Estate Management and Leasehold Management.

· The post holder will work within the Home Ownership Team dealing with all aspects of income collection.

· The post holder will be in frequent contact with members of the public on the telephone and face to face, at home and in the office, interviewing and drafting responses to queries.

· This will involve dealing with members of the public who are distraught or aggrieved at the application of recovery procedures.

· The post holder deals with input and changes in data on computer systems, verifying information and updating records.


· Day to day cash

· Direct Debit Requests/Setting up

· Reminders/Invoices – all aspects (district heating, service charge etc)

· Monitor 2 mailboxes Recovery and District Heating – dealing with simply responses and flagging high profile

· Collecting and scanning post

· BACS Advice Reports and unpaid DDs

· Sending Heating Statements and inputting meter readings

· Setting up payment instalments

· Assisting the team with admin duties

The Experience You Will Bring

· Demonstrable experience of working in a debt recovery environment

· Experience of managing tight deadlines and working under pressure

· Up to date knowledge of relevant legislation and recovery procedures.

· Excellent numeracy and written skills with professional telephone manner

· Experience of prioritising workload and the ability to multi-task

· Experience of customer/public contact demonstrating good communication and interpersonal skills

· Experience of working with various IT systems

Why choose Basildon Council?

Basildon Borough Council is one of the largest local authorities in the East of England region and serves a population of approximately 172,000 people. The town of Basildon is regarded as a key economic hub with the main areas of employment being engineering, research and development, distribution and financial services. Basildon is also the second biggest economy in the Thames Gateway, outside of Canary Wharf.

Working for Basildon Borough Council means making a practical and positive difference to the lives of people living and working in the Borough and provides a fulfilling career.

Each of our employees - whatever job role they are undertaking - can feel motivated by having a unique opportunity to use their skills to make Basildon a better place to live. Whether it is conserving our countryside, by regenerating our Borough, by housing our residents or by collecting the refuse on time.

Note: ECC are advertising this role on behalf of Basildon Council.

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment to prevent abuse, harm or exploitation.

The Council applies a robust recruitment vetting process. If you are successful, you will need to undergo a Pre-employment Vetting Procedure.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

If you have queries on this role or require anything further, please email Ashleigh.Ryan@essex.gov.uk OR curve.resourcing@essex.gov.uk