Revenues Assistant - Braintree District Council - Working for Essex
Salary: £24,505 to £27,571 per annum
Closing date: 19 Jun 2024
Location: Braintree
Hours: Full-time
Req ID: 17170
Role: Customer Services
About the role

Revenues Assistant - Braintree District Council

Braintree District Council

Permanent, Full Time

£24,505 to £27,571 per annum

Location: Braintree

Closing Date: 19th June 2024

Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit a Revenue Assistant.

To apply for the roles please click here - Revenues Assistant

The Opportunity:

We have an exciting opportunity for an experienced Revenues Assistant to join our Finance team.

The Role:

Supporting with all Council Tax, Business Rates and Sundry Debtor activities, you will maintain databases, undertake inspections of business and domestic properties to ensure the correct mapping and billing and deal with general and complex queries both over the phone and in person.

You will also maintain discretionary relief, discounts and exemptions, issue demand notices, statements and other correspondence and provide general assistance to the Revenues team.

Accountabilities:

  • Maintain the Council Tax and National Non Domestic Rate person/property database, to ensure it is as current as information allows.
  • Where required, undertake inspections of Business and Domestic properties to assist with correct mapping and billing of premises/domestic properties.
  • Maintain discretionary relief, discounts and exemptions.
  • Deal with telephone and counter enquiries of both a general and complex nature.
  • Process correspondence and information received.
  • Issue and despatch demand notices, statements and other correspondence.
  • To provide assistance with all other Revenues duties as required.
  • To support, contribute and comply with quality practices as described within the Corporate Quality Policy and as directed by management.
  • To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
  • To advise Revenues & Recovery Manager, if at any time the above duties and responsibilities cannot be properly performed.
  • To be mindful of individuals who may be identified as vulnerable and to notify such persons to the Vulnerable Welfare team
  • Any other associated duties, as detailed by the Head of Service or their representative.

The Experience You Will Bring:

  • You will have demonstrable experience in using processing and document management systems such as Capita Academy, Northgate Workflow, Civica, Open Revenues, Anite or similar, as well as administration experience.
  • You will have excellent numeracy, literacy and organisational skills and be able to deliver excellent customer service in a high-pressured environment.
  • You will demonstrate strong communication skills when dealing with customer enquiries in person, over the phone or by email.
  • You will have the ability to make property inspections, therefore a full driving license is required.

In return we will offer our Revenues Assistant excellent benefits including;

- Flexible working

- Hybrid working arrangements are available in this role (home/office based) subject to business need 

- Free parking

- Local government pension scheme

- Learning and development for all staff

- Staff recognition schemes

- Extensive health and wellbeing programme including discounted gym membership.

Why choose Braintree District Council?

Braintree District Council is an ambitious and forward-thinking authority with a vision of creating a great place for our residents and businesses.

As a Council our role is as a guardian of the place and its people; where residents live well in healthy and resilient communities; a well-connected district with high-quality homes delivered with the infrastructure and a place which attracts and provides good employment opportunities.

We are becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the district located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community and are committed

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Some of the benefits of working for Braintree District Council are:

What should you do next?

This is a great opportunity for an experienced Revenues Assistant who is looking to complete their IRRV qualification to join a dynamic and innovative local authority, where you will have the chance to learn, develop and progress in your career.

For an informal conversation about this role please contact Nicola Ridgewell on 01376 552525, ext 2961.

If this sounds like the role for you and you would like to join our team, then please click the link below to apply!

To apply, click here: Revenues Assistant

Please Note – Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council

If you have any queries regarding submitting an application or require anything further, please email humanresources@braintree.gov.uk