Permanent, Full Time
Up to £29,508 per annum
Working Style: Anywhere worker
Transport officers will work as part of a flexible, customer focused team fulfilling activity within the Community and Education Travel team in the Integrated Passenger Transport Unit (ITPU). This role will support delivery of the Councils portfolio of transport services to ensure that a high-quality transport service is provided to the people of Essex.
Transport Officers in the ITPU will undertake research and analysis using specialist IT solutions to apply their knowledge of services and the transport network to contribute and lead projects throughout Essex. In addition, work collaboratively with suppliers, partner organisations and stakeholders to highlight local solutions to secure accessibility to key services.
Working with service managers and colleagues across ITPU, transport officers will provide insight to the strategic vision of integrated transport by challenging the traditional segregation of activities and will have the ability to identify opportunities to integrate transport to maximise transport solutions in Essex.
- Use knowledge, experience, and analysis to deliver transport to passengers across the County, supporting ITPU leaders to shape the network of transport services to ensure outcomes for citizens are met.
- Process requests and information in accordance with guidelines, ensuring deadlines, target and performance indicators are met and maintain passenger and financial records in accordance with legislation.
- Work collaboratively with colleagues across ITPU to manage financial processes and record both spend and income and analysis to provide advice to managers on service performance and opportunities for efficiencies
- To oversee operational delivery of passenger transport contracts and suppliers to ensure performance and improvements are monitored and highlight issues to relevant managers to agree appropriate actions.
- Be part of a customer focussed team to ensure complex situations are dealt with in a timely manner working with partners and stakeholders to resolve operational issues in a proactive manner
- Contribute to activity which ensures service levels and costs are applied to ECC‘s service provision that maximise the benefit to local residents and ensure local solutions to ensure ECC financial risks are managed.
- Oversee bus registrations and contribute to impact assessments to determine service levels following changes to the network. Coordinate outcomes, implement and evaluate consultations.
- Support implementation of integration projects to ensure outcomes are met, working with cross boundary colleagues when necessary and provide recommendations and feedback to managers on collaborative opportunities including digital and self-serve options
- Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC’s interests ensuring compliance with all external and internal regulations.
The Experience You Will Bring
- Educated to degree level or the equivalent by experience.
- Knowledge of procurement and contract management processes and ensuring compliance.
- Excellent negotiation and influencing skills with ability to persuade stakeholders.
- Evidence of successfully delivering outcomes in in a complex, customer facing environment.
- Evidence of continuing professional development.
- Experience of delivering public services in a complex, multi-stakeholder environment.
- Evidence of working collaboratively across an organisation and reconciling diverse and competing interests successfully including experience of working in a political environment, skills in understanding and responding to different perspectives and taking a cross organisational perspective.
- To have a good awareness of industry and commercial legislation and current issues.
To read more about us please visit: Climate, Environment and Customer Services
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
Interviews will be scheduled to be conducted on Tuesday 3rd and Wednesday 4th October.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email Laura.O’Connor@essex.gov.uk