Cycle Training Support Officer

About the role

Cycle Training Support Officer

Fixed Term, Full Time

£25,959 to £27,906 per annum

Location: Chelmsford

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 months. This role includes a requirement to work from County Hall, Chelmsford on Tuesdays. From time to time, you may also be required to attend other Essex County Council offices to meet operational needs.

The Opportunity

Our Sustainable Transport team is committed to creating a safer, greener, and healthier county by encouraging active travel and sustainable transport. We achieve this through modal shift initiatives, sustainable transport schemes, and by promoting practical alternatives to private car use. This role supports the successful delivery of key team projects while building and maintaining strong relationships with schools, businesses, and other partners.

You will act as a role model and mentor to Cycle Training Instructors, overseeing their work, monitoring performance, and driving continuous improvement in training standards. We are seeking a highly motivated and committed individual who can work both independently and collaboratively, with excellent communication skills and the ability to engage effectively with both children and adults.

To read more about our business area, please visit: Place and Customer

Accountabilities

Supervise Cycle Training Instructors by providing coaching, feedback, and performance guidance to ensure high-quality, consistent delivery.
Support the induction, onboarding, initial development and coaching of new Cycle Training Instructors through structured programmes, guidance on policies and safe working practices in order to build training competence and confidence.
Coordinate county-wide cycle training and fleet bike bookings by working closely with schools, instructors, and cycle fleet operator to ensure efficient delivery of Bikeability programme.
Deliver cycle training sessions where required particularly to provide cover during emergencies, staff absence, or other operational pressures as to ensure consistent service to customers and minimise disruption of Bikeability programme delivery.
Support the Active Travel Team in delivering objectives set out in key policies, including the Local Transport Plan and Cycling, Walking and Active Travel Practice Notes to achieve the objectives of the referred services.
Promote active and sustainable travel under the Safer, Greener, Healthier campaign banner, and represent ECC at external Active Travel events and engagements, in order to raise awareness and enhance the achievements of the service objectives.
Identify individual and team development needs, promote continuous professional development, and drive service improvements in order to enhance training standards, consistency, and customer experience.
Monitor progress of new Cycle Training Instructors throughout probation to ensure instructors meet Bikeability and organisational standards, resulting in safe, effective, and high-quality training delivery.
Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to ‘A’ level / RQF level 3 or equivalent experience
Educated to RQF Level 2 in Instructing Cycle Training - desired
Strong organisational skills, with the ability to manage workloads, prioritise tasks, and meet deadlines effectively
Excellent written and verbal communication skills, with the ability to engage confidently with a wide range of audiences
Proactive approach, demonstrating the ability to work independently and use initiative
Ability to work collaboratively with internal and external stakeholders, fostering positive working relationships
Awareness of health, safety and safeguarding requirements relevant to cycle training
Experience working within a training, education, sport, transport, or similar operational environment - desired

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

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