Technical Processing and Optimisation Officer

About the role

Technical Processing and Optimisation Officer

Fixed Term, Full Time

£27,540 to £32,388 Per Annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: Sunday 2nd August 2026 at 11.59pm.

Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.

Interview Date: W/C Monday 10th August 2026.

The Role

Customer liaison will be a key part of the role, ensuring that complex integrity checks and system processes are completed to deliver a seamless service, as well as providing expert knowledge and advice. The role requires strong attention to detail and an understanding of how processes impact end users, enabling recommendations and improvements that enhance the service.

To read more about our business area, please visit: Place and Customer

The Opportunity

The Technical Processing and Optimisation Officer will complete complex processing and manage simple projects of work in relation to system performance and development on financial and customer facing systems.  Customer liaison and understanding of business processing will be a key part of the role, ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers. 

Delivering expert knowledge and advice, the role requires good attention to deal and understanding of how the team processes impact end users, making recommendations and improvements to enhance the service. 

Accountabilities

Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base. 
Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices. 
Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
Providing expert knowledge of the systems and business processes to ensure seamless delivery. 
Contribute to customer reviews and day to day performance techniques to ensure effective delivery. 
Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system.  Ensuring all scripts are deposited within the library. 
Work collaboratively across the team to manage simple project work, assisting with resource planning and comprehension of system activity at specific points within a schedule. 
Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes. 
Contribute to the provision of timely, fit for purpose reports for customers, ensuring these meet individual requirements. 
Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience. 
Evidence of continuing professional development and knowledge in relevant professional area. 
Awareness of change and incident management processes. 
Practical experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences. 
Excellent communication skills – able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way. 
Practical experience in systems testing is desirable.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email daniel.warner@essex.gov.uk

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