Business Relationship Manager - Working for Essex

About the role

Business Relationship Manager

Permanent

Full Time, 37 hours per week

£60,049 to £70,645 per annum

Location: Chelmsford

Closing Date: 13th January 2026

*Experience the best of both worlds with our flexible hybrid working arrangements. Enjoy the freedom to work from home while still benefiting from in-person collaboration at our Chelmsford office, typically around 2 to 3 days per month dependent on business need.

Join a Council Shaping the Future of Public Services

Essex Digital Service is transforming how Essex County Council delivers services, making it easier and safer for people to get things done, whether they're colleagues or residents. We design and deliver modern, user-focused digital solutions that support everything from social care and education to transport and the environment. Our vision is to build digitally empowered, 21st-century services that work across teams and boundaries, delivering real value to the people who rely on them every day.

In this strategic and time-bound role, you’ll act as a key connector between Essex Digital Service and the wider organisation. As Business Relationship Manager, you’ll lead stakeholder engagement, align digital initiatives with strategic priorities, and ensure the smooth delivery of transformation efforts. You’ll bring strong relationship-building skills, service insight, and digital expertise to help shape ECC’s future operating model.

Key Responsibilities:

Build and maintain trusted relationships with senior stakeholders, supporting the development of digital transformation plans aligned to ECC’s strategic goals.
Coordinate and lead service-level engagement across ECC to support digital activities related to Devolution and Local Government Reorganisation.
Work closely with service teams, directorates, and partners to build confidence and capability in delivering digital change.
Capture and communicate business and resident needs to inform digital strategy, product roadmaps, and investment planning.
Collaborate with teams across EDS, People & OD, and Transformation to ensure alignment, unblock issues, and communicate strategic value.
Support the creation and refinement of ECC’s digital strategy, roadmap, and workforce planning, ensuring they remain responsive to evolving needs.
Champion EDS services and promote the use of technology to deliver meaningful change for Essex communities.
Facilitate collaboration with public and private sector partners to identify opportunities for shared learning and innovation.

The Experience You Will Bring:

Educated to degree level or equivalent, with evidence of continued professional development in a relevant field.
Accredited or working towards BRMI Business Relationship Manager Professional (BRMP) certification.
Proven experience in relationship management within complex organisations, with a focus on digital transformation.
Strong understanding of modern business models, service design, and digital technologies.
Skilled in stakeholder engagement, with the ability to influence strategically and corporately across diverse teams.
Excellent leadership, communication, and collaboration skills.
Experience leading change initiatives in complex environments, ideally within the public sector.

Why Join ECC?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost.

Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working, excellent development opportunities, and the chance to work with a supportive team that’s passionate about what they do, Essex is the ideal place for you.

Ready to help shape the future of public services in Essex? Apply now and become a key player in ECC’s digital transformation journey.

What else do you need to know?

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries or require anything further, please email resourcing.team@essex.gov.uk