Case Management Developer/Administrator

About the role

Case Management Developer/Administrator

Permanent

Full Time, 37 hours per week

£36,169 to £42,551 per annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: 20th October (23:59)

The Role

Essex Legal Services (ELS) is a specialist public sector legal service that combines exceptional commercial experience with a mature understanding of the sector. Its team of over 100 legal professionals support clients by adding capacity and specialist knowledge to their team when they need it. ELS are committed to providing high quality and cost effective legal advice.

As part of the ELS Practice Management Team, you will report to the Practice Manager and work closely with ELS colleagues to ensure the delivery of a high performing, client facing legal service, which proactively embraces change.

As a Visualfiles Developer you will ensure the provision of high quality advice, information, analysis and interpretation to staff and clients to underpin effective decision making and case management. Reporting meaningful data which enables effective case management and meets statutory and compliance requirements. Achieving good client satisfaction levels and making a real and demonstrable difference to the delivery of Essex Legal Services’ business and the business of our clients. To read more about our business area, please visit: Corporate Services and Transformation

Accountabilities

Provide specific technical expertise and skills to deliver services to Essex Legal Services and Partners, taking up complex issues raised from system users and working on projects to provide assistance and solutions to clients.

Provide analysis, design, implementation and support, documenting activity for a range of solutions appropriate to the business needs of Essex Legal Services and Partners.

Understand the complex, interdependent and wide-ranging business requirements of client/partners, to provide them with a service they value.

Analyse business process requirements, developing solutions to support Essex Legal Services goals and vision, driving the delivery of productivity and efficiency improvement.

Use specialist technical knowledge to advise, adapt and introduce new processes and procedures which support case management and are compliant with SRA and other statutory requirements.

Communicate functionality of business solutions to all levels of user including senior managers by way of group and individual training sessions

Create comprehensive training manuals to support business solutions that are clear, concise and easily understood by users

Work collaboratively with colleagues to develop current and future business development opportunities;

Update and develop the website including understanding and reporting on website data analytics and how these can be used effectively.

Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to RQF level 6 (Bachelor’s degree) or equivalent qualification or experience.
Evidence of continuing professional development and good knowledge in relevant professional area.
Experience of developing tailor made business solutions. Good all-round knowledge of Microsoft applications, with a broad and up-to-date application of development skills; awareness of platforms and a good understanding of technical development techniques and tools.
Experience of administering and developing IT case management systems, with a sound understanding of the use of IT business processes and structures for interpreting client requirements to provide analysis for business cases and project implementation. Understanding of Visual Basic and experience of development in SQL
Experience of working in a legal environment or a good understanding of legal processes is desirable.
Good problem management skills and relevant experience, highly motivated and able to maintain focus in a busy environment, plus exemplary team working skills.
Good verbal and written communication skills, experience of communicating effectively with a wide range of people, proven ability to deal effectively with clients. Experience of delivering training/presentations/user support, in one to one and group situations.
Ability to contribute effectively in a large complex organisation with plans for radical change and improvement.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

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