Caseworker - Essex Legal Services
Permanent, Full Time
£25,081 up to £27,653 per annum
Location: Chelmsford
Working Style: Anywhere worker
There will be an expectation for you to attend the office based in Chelmsford, Essex 1-2 days per week, and 'as and when' the service requires.
The Role
Essex Legal Services provide high quality, professional, legal advice across the Council and to increasing numbers of external clients. Providing a client facing legal service which proactively embraces change and delights the customer.
The Opportunity
As a caseworker, you will support legally qualified and other colleagues, in providing routine admin and quasi legal tasks, aligned to the delivery of legal work. Working directly to lawyers and paralegals, you will be commissioned to undertake various tasks such as preparing court bundles, organising meetings and sending papers. You will contribute to delivering a more efficient, professional service that is valued by our customers and improves their business.
Educated to Level 3 or equivalent, with significant work experience in a legal environment. With an ability to build good working relationships both with colleagues and clients, you will deliver excellent customer service.
Service/Functional Accountabilities
- Supports legally qualified colleagues in the delivery of all aspects of routine legal work across the Council and to external customers.
- Good understanding of client needs and provides them with a service they value, which supports them in driving the delivery of productivity and efficiency improvements.
- Supports colleagues in the development of current and future business opportunities, to promote the Essex Legal Services’ vision to the external market.
- Responsible for delivering personal objectives in support of the function’s overall business plan.
- Develops good working relationships across the Council, schools, other local authorities and the private sector, to ensure a quality service is provided to the customer.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to Level 3 (A level) or equivalent by experience.
- Evidence of continuing professional development and developing knowledge in relevant professional area.
- Experience of working within a legal setting in a public service or private sector environment, assisting in the provision of legal work.
- Proven track record of excellent customer service skills.
- Works collaboratively with colleagues and the client base, to understand customer needs with a strong focus on delivering positive outcomes which meet these needs.
- Ability to develop professional credibility with a client base at differing levels.
- Ability to develop working relationships across a large, complex organisation and with internal and external partners/stakeholders and clients.
To read more about our business area, please visit: Corporate Services and Transformation
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk
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