H&T Delivery Support Officer - Working for Essex

About the role

H&T Delivery Support Officer

Secondment, Full Time

£28,903 to £34,003 per annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: 10th October 2025

Please note this vacancy is available as a secondment opportunity for up to 12 months

The Role

To ensure timely, accurate and compliant processing of supplier invoices while fostering constructive, partnership-based communication with external providers. This role supports financial assurance, operational continuity and relationship management across contracted services.

To read more about our business area, please visit:

Climate, Environment and Customer Services

The Opportunity

The Delivery Support Officer within the Integrated Passenger Transport Unit (IPTU) will be part of ensuring the effective and efficient delivery of services. Working as part of a team the role will create the financial, operational and performance analysis and insight to support decision making around commercial opportunities, service provision and effective network planning and impact modelling across the IPTU.

The role will collate and manage passenger/financial data transport services, ensuring financial records support ECC requirements including forecasting and budget management, developing high quality insight enabling local bus, home to school and social care transport.

Accountabilities

Responsible for developing intelligence and insight around network performance and modelling, revenue and payments to support colleagues to develop strategies and projects that deliver a reliable, accessible and cost effective integrated transport network.
Work collaboratively to manage and deliver ENCTS customer service, customer administration and card production systems.
Responsible for monitoring capital and revenue budgets across the IPTU producing reports and identifying issues across all aspects of the IPTU including BSOG, ENCTS, service contracts and income generation to enable colleagues to manage and plan budgets and delivery strategy.
Supporting ECC financial processes to accurately record spend, monitor payments and income to produce reports that allow for accurate forecasting and budget management as well as overseeing payment processing.
Utilising data to contribute to budget forecasting and future planning and tender requirements, working with suppliers to develop efficient processes for accurate reporting.

Using specialist knowledge and techniques to conduct and interpret research to produce briefing papers, reports, business cases and committee items which support IPTU leadership and members on the commercial/financial viability of differing sourcing options.
Responsible for processing financial year end payments and liaising with finance colleagues on debtors and creditors.
Working collaboratively with partners to obtain relevant network performance information, develop performance intelligence and insight pieces for use by the wider team to deliver modelling of a cost-effective network and using creative thinking to identify opportunities for continuous improvement in service performance and integration.
Responsible for providing reports and advice to managers and funding partners for performance and budgetary monitoring purposes.
Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to GCSE level or equivalent by experience.
Evidence of continuing professional development and knowledge in relevant professional area
Demonstrable achievement of outcomes for customers with a strong focus on evidence based decision making and maximising value for money.
Demonstrable experience of working with internal and external partners and understanding the challenges of achieving outcomes within a complex multi-agency commercial environment.
Proven track record of delivering operational contract analysis.
Evidence of success in determining and evaluating service quality and identifying opportunities to achieve efficiencies, best value and/or cost reduction.
Experience of managing financial processes to accurately record spend and income to allow for accurate forecasting and budget management.
Knowledge and understanding of industry and commercial legislation and current issues with a demonstrable commercial awareness to support and secure transport services with minimal impact on Council spend and resources.

Interviews

Interviews will be via Teams on Monday November 10th and Wednesday November 12th

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email jamielea.wallis@essex.gov.uk

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