Registration Service Officer (Frontline)

About the role

Registration Service Officer (Frontline)

Permanent, Part Time

£25,081 to £27,653 Per Annum (Full-Time Equivalent)

Location: Chelmsford

Please note this role is part-time completing 18.5 hours per week. The role is based at Chelmsford Library, with the expectation to cover other offices as required.

Actual salary earnings based on 18.5 hours per week from £12,540 up to £13,826 per annum.

Hours: 8:50am - 5pm

Working pattern (four week rolling rota):

Week 1 – Monday, Tuesday, Wednesday

Week 2 – Monday, Tuesday

Week 3 – Monday, Tuesday, Saturday

Week 4 – Monday, Tuesday

The Opportunity

The Registration Service Officer (Frontline) is an essential front-line role, responsible for delivering one of the core elements of service delivery for the Essex Registration Service. Primarily responsible for registering Births, Deaths and Stillbirths, as well as taking Notices of Intent for Marriages and Civil Partnerships, the role requires organisation, attention to detail and good working knowledge of Microsoft applications.

The role is fully trained, ensuring the competency and expertise to undertake all legislative and statutory duties and functions in compliance with General Register Office (GRO) governance and regulations, to meet Key Performance Indicators (KPIs) set out in the code of practice. The role also interacts with internal and external colleagues, partners and stakeholders to achieve desired outcomes.

The successful candidate will have the opportunity to work in one of the largest and highest performing registration authorities in the country, alongside a highly dedicated, passionate team. The Essex Registration Service believes in delivering the best possible service to the residents of Essex, providing essential services during the most momentous and emotional events in someone’s life.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

Accountabilities

Responsible for ensuring Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
Work collaboratively with internal and external stakeholders and partners to define requirements and complete accurate Registrations.
Utilise specialist skills, knowledge and experience to ensure the effectiveness of the Registration activities.
Maintain a high standard of customer service, while being empathetic to the sensitive nature of the appointments.
Understand the impact and reasoning behind agreed service levels and KPIs set out by GRO.
Responsible for ensuring compliance with internal and external regulation systems such as end of day accounting and stock management.
Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.
Understand our responsibility in adhering to legislation and practices surrounding data protection and confidentiality.
Participate in service improvement initiatives, supporting colleagues and providing feedback in a professional and constructive way.

The Experience You Will Bring

Commitment to customer care and a proven track record of adapting to different needs and requirements easily.
Attention to detail with proven skills in delivering high quality, accurate outcomes in a relevant service.
Understanding of confidentiality and data protection legislation.
Ability to adapt and manage a workload with differing priorities.
Working knowledge of Microsoft Office and web-based applications and the ability to navigate between them easily.
Educated to ‘A’ level/NVQ 3 or equivalent by experience.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email christine.simmons@essex.gov.uk

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours