Customer Service Advisor - Braintree District Council
Braintree District Council
Fixed Term, Part Time
£25,795 to £28,861 per annum (pro rata)
Location: Braintree
Closing Date: 4th June 2025
Contract type: Fixed term for up to two years
Hours: Part time, up to 20 hours per week
Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit this Customer Service Advisor.
To Apply for the role please complete the Braintree District Council application form here:– Customer Service Advisor (Please do not click the red 'Apply' button, please follow links within advert.)
The Opportunity:
We have a great opportunity for Customer Service Advisor to join our Customer Services team for a fixed term period of up to two years.
This position will be working Monday to Friday, four hours in middle of each day, to be agreed at interview (example: 10.30-2.30pm or 11.00am-3.00pm, etc.,).
Working as part of a busy team, you will provide a front-line service to customers and staff – in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.
The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.
At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.
Accountabilities:
- Assist customers in accessing services provided by Braintree District Council, ranging from wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
- Ensure professionalism and high levels of customer service are consistently delivered.Own the customers problem or issue, seeking an effective and efficient resolution.
- Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
- Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
- Appropriately signpost customers for non-Braintree District Council related queries, i.e. to a third party of alternative organisation.
- Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
- Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
- Contribute to team meetings and the continuous improvement of the service we deliver.
- Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.
The Experience You Will Bring:
We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.
You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
In return we will offer our Customer Service Advisor excellent benefits including;
*Local Government Pension Scheme Defined Benefit Scheme *Free Car Parking *Health and Wellbeing Programme *Payment of Professional Subscription *Staff Discounts *Employee Assistance Programme *CareerPath *Flexible working opportunities
Why choose Braintree District Council?
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach and promote flexible working as part of our fit for the future programme. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
If this sounds like the role for you and you would like to join our team then please click here: Customer Service Advisor .
Closing date for receipt of applications: Wednesday 4th June
Please Note–Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council
If you have any queries regarding submitting an application or require anything further, please email
humanresources@braintree.gov.uk
To apply for the role, please click here: Customer Service Advisor