Customer Services Officer – Maldon District Council
£15.00 per hour
Up to 6 Months
Part-Time, Temporary -
30 hours per week, 10am-4pm
Maldon, Essex County Council
Closing Date: Monday 25th August 2025
Essex County Council (ECC), are delighted to be supporting Maldon District Council to recruit a Customer Services Officer on a full-time, temporary basis.
Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week.
Role Purpose:
To support the customer and deliver a positive customer experience, enabling and empowering them through self-serve wherever appropriate.
This is a front-facing position, you will be based on the main reception desk. Providing guidance support to all customers.
Duties May Include but Not Limited To:
- To provide Exceptional Customer Service to all customers.
- Maintain detailed and accurate records using appropriate IT systems
- Resolve customer queries efficiently
- Be professional at all times
- Promote self-service and digital channels
- Handle customer interactions to completion whenever possible.
- Escalate cases to Customer Services Team Leader or other teams when necessary.
- Assist with general office tasks.
- Handle scanning, indexing, and post room services.
Experience You Will Bring:
- Experience in a front-facing, receptionist role.
- Possess skills and knowledge to address a wide range of Council service enquiries.
- Good standard of education with a minimum of 5 GCSEs or equivalent experience
- Good experience in a customer facing role, excellent inter-personal skills and a proven ability to deal effectively with customers and remain calm in contentious and difficult situations.
- Proven ability to quickly learn new systems, follow procedures and processes and maintain accurate records.
- Clear understanding of health and safety procedures.
- Proven ability to deliver accurate and high-quality administration support.
If you have any queries regarding this role, please contact Ashleigh.Drake@essex.gov.uk
Please Note: We reserve the right to withdraw this advert without notice.