Homeless Triage Officer - Castle Point Borough Council
Temporary, Full Time
£23.79 umbrella
Closing Date: 28th February 2025
Why Castle Point? Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.
Our values: Trust, Respect, Improving and Learning, and Customer Focus
The Opportunity
This is a temporary opportunity for an experienced Homeless Triage Officer to join the team on a short-term basis to cover whilst a colleague is seconded to work on an urgent project. Please note that this role will be based in the office 3 days per week. This post can be considered on a 4 or 5 days a week basis.
Accountabilities
- To provide a frontline customer focus triage service for people seeking housing advice
- To identify potentially homeless applicants and assist with preventing their homelessness wherever possible
- To provide a counter service for callers to reception to verify and photocopy documents for the team and deal with day-to-day queries at first point of contact
- To provide full administrative support to the Housing Options Team, and to back up peers in their administrative duties when required
- Deal with all correspondence, electronic, telephone or face to face enquiries concerning housing applications, homelessness prevention and homelessness in line with service standards To ensure the timely processing of enquiries and maintain accurate records relating to all aspects of applications and tenancy support, including maintaining files and records for dealing with enquiries from the public, statutory and voluntary organisations
- To provide applicants with expert, robust and holistic advice including alternative housing options such as shared ownership, mutual exchange, and accommodation in the private rented sector
- To provide financial administrative support in processing budgetary information and collating information required to monitor income and expenditure
- To ensure that potential safeguarding issues involving both adults and children are identified, and the appropriate corporate actions are taken
The Experience You Will Bring
- Knowledge of Microsoft Office applications
- Recent knowledge of Civica (Abritas) system
- Ability to prioritise daily tasks
- Knowledge of Housing Reductions Act 2007
- To be able to work from the main office 60% of time (After a trial/training period)
Castle Point Borough Council is proud to be a disability confident Leader. We’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.
Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
If you have queries on this role or require anything further, please email louise.butler@essex.gov.uk