Senior Business Support Administrator

About the role

Senior Business Support Administrator

Fixed Term, Full Time

£26,927 to £31,678 per annum

Location: Chelmsford

Closing Date: 17/02/2026

Please note this vacancy is available as a fixed term contract or secondment opportunity up until 28/02/2027.

There will be an expectation for you to attend the office based at County Hall, Chelmsford approximately 3 days per week. There may also be a requirement to attend other Essex County Council offices during the Contract.

Please note interviews for this role will be taking place on 27/02/2026 at County Hall, Chelmsford.

The Role

Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.

A Senior Business Support Administrator is a first line people manager and an experienced administration and customer service professional. Working as part of a business support team to deliver administrative and customer service activities, proactively managing workload, taking initiative, and using personal judgement to resolve internal and external customer issues. A strong working knowledge of the activities provided, and the processes required is essential.

This role requires line management skills to undertake performance, development and wellbeing conversations and associated activities to support the team to achieve success. Advanced knowledge of systems and processes undertaken by the team. The ability to gather insight and data which can be developed into opportunities to improve processes and effectiveness of the team. Problem solving skills to deal with the more complex issues that may arise and strong customer service skills to effectively respond to customer feedback. The ability to collaborate across team boundaries is key to this role.

To read more about our business area, please visit: Corporate Services

Accountabilities

Line management of a team, responsible for their performance, development and wellbeing, supporting individuals to achieve success through coaching, mentoring and advocacy.
Providing high quality, face to face or remote administration and customer services. Undertaking the most complex business support activities, either in a Business Centre or aligned to a customer team.
Working on own initiative, proactively resolving problems, and regularly exploring new ways to provide services more effectively.
Leading on process reviews and contributing to more complex projects.
Managing own time and that of others to effectively meet deadlines and SLAs and proactively communicating with customers and/line manager(s) to update on progress.
Resolving internal and customer queries alerting customers and/ line Manager(s) to urgent or complex issues when required.
Maintaining an up to date knowledge of processes, corporate systems and standards, sharing useful knowledge and information to the Business Support team.
Demonstrate professional communication and engagement with customers and colleagues to ensure an effective business support service.
Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to RQF Level 2 (GCSE), including Maths and English, with an NVQ Administration Level 2 or equivalent by experience.
Evidence of continuing professional development and commitment to learning through theory and practice.
Ability to have effective wellbeing, performance and development conversations to help a team of BSA’s to be successful in their role and support to achieve their aspirations for the future.
Clear verbal, electronic, and written skills of communication.
Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
Computer literacy, advanced knowledge of relevant software and systems and drive to explore emerging technology.
Intermediate skills in continuous improvement methodology and a curious mindset.
Thorough knowledge of document management processes and associated legislation for information security.
Ability to maintain a high degree of quality and accuracy in all work.
Good time management skills and the ability to prioritise work for self and others.
Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email wade.harding@essex.gov.uk

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