Systems Support Coordinator - Children's Services

About the role

Systems Support Coordinator - Children's Services

Permanent, Full Time

£25,081 to £27,653 Per Annum

Location: Basildon

Closing Date: Tuesday 6th May 2025 at 11.59pm

This role will be filled on a hybrid basis. This means you can work remotely part of the working week with an expectation to attend the office in Basildon 2-3 days per week. Any journeys to the office would be at your own expense. More specific details about this can be discussed at the interview stage should you be invited.

Interview date: Monday 19th May 2025. Interview will take place at County Hall, Market Road, Chelmsford, Essex. CM1 1QH.

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It’s an exciting time to join us having received our 2nd Outstanding Ofsted rating in a row.

To read more about our business area, please visit: Children & Families

Please take a look at our ‘No Magic’ Children & Families video

The Opportunity

Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting the development and wellbeing of children, young people and their families; protecting them from neglect and abuse.  Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future.

This role is focused on providing effective and efficient support to the quadrant in maintaining data and providing regular analysis of the progress of commissioned work.

As an effective administrator, this role will develop positive relationships with the social care team whilst utilising the opportunity to deliver an efficient service, undertaking analysis to highlight progress or obstacles to achieving specific outcomes.

Accountabilities

Work collaboratively with the quadrant to ensure workers are recording casework correctly.
Work with the quadrant to ensure able to maintain accurate information to ensure adequate controls and compliance in place.
Develop and operate robust data systems and processes to support the quadrant by monitoring and manage core services.
Undertake the collation and analysis of information which incorporates service user feedback and evidence of impact to ensure analysis can highlight specific trends in staffing, funding, and monitoring of the impact.
Support the quadrant by undertaking administrative duties to ensure efficiency of the service in meeting regular outputs.
Responsible for the collection and input of data from specific questionnaires and monitoring activity to provide robust analysis for the quadrant.
Supports the quadrant in maintaining files and records accurately and efficiently, proposing and implementing improvements when required.
Responsible for managing all quadrant enquiries and managing outcomes, ensuring escalation managed in timely manner when appropriate.

The Experience You Will Bring

Essential Skills

Previous experience of working in a helpdesk support position and providing one to one help/training to user both face to face and using teams
Evidence of attention to detail in checking data and a high degree of accuracy.
Knowledge and experience of using IT systems effectively for the collection and analysis of data.
Awareness of how to utilise IT to establish effective ways to monitor progress and evaluate information.

Desirable skills

Experience of using Social Care Databases
Knowledge of children’s social care.
Knowledge and experience of setting up appropriate systems in which to collect and process data.
Experience of working effectively with a range of MS applications and tools

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email daniel.warner@essex.gov.uk

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Systems Support Coordinator – Children’s Services