Billing Officer - Castle Point Borough Council
Castle Point Borough Council
Permanent, Full Time
£28,770 to £30,825 per annum (5 SCP 17-21)
Location: Castle Point (Hybrid - 1 day per week in office)
Closing Date: 3rd November 2024
Why Castle Point? Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.
Our values: Trust, Respect, Improving and Learning, and Customer Focus
The Opportunity
An exciting opportunity has arisen to join our successful Council Tax Billing Team. This role is interesting and varied and we are looking for an enthusiastic team player who can support us maintaining accurate records, deciding appropriate discount, exemptions and disregards amongst other responsibilities. You will also need excellent communication skills to liaise with the public, other Council departments, Llndlords and advice agencies.
Experience and knowledge of Council Tax and a relevant IT system is essential.
Accountabilities
- To determine Council Tax liability and accurately maintain Council Tax accounts for annual and daily billing
- To respond to enquiries by telephone, letter, email, web forms and in person, and assist the NDR Officer with enquiries from Business Rate Payers, as required
- To verify and issue Council Tax bills and adjustments notices to Council Tax payers
- To receive and action various reports and forms e.g. tell us once, death list and housing weekly list
- To work with the Benefits and Compliance Teams to ensure the necessary amendments are made
- To set up new build properties on Civica and report to the Valuation Office for banding
- To assist with the review of discounts, exemptions and disregards for Council Tax
The Experience You Will Bring
To be successful in this role you must:
- Have experience and knowledge of Council Tax
- Have experience of Microsoft Office and a revenues system, ideally but not limited to Civica Open Revenues
- Have good verbal and written communication skills, with the ability to support customers and stakeholders in a calm and sensitive way sometimes in difficult situations
- Have the ability to demonstrate awareness and understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs
Castle Point Borough Council is proud to be a disability confident Leader. We’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.
Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
If you have queries on this role or if you would like to request a copy of the full job description, please email thea.towers@essex.gov.uk