Business Support Assistant (Countywide role)
Fixed Term, Full Time
£23,344 per annum
Location: Countywide
Working Style: Anywhere worker
Please note this is a Full Time Fixed Term contract until 31st March 2025.
Hours of work 9:00 - 5:30pm Monday – Thursday, 9:00 - 4:30pm Friday.
This role is ‘Countywide’ and there will be the requirement to work out of any Essex County Council building when the business requires.
This is an exciting opportunity to work as part of Essex County Council’s large, dynamic and highly valued Business Support Team who work in specialised Business Centres across Essex promoting specialised knowledge and improving service and efficiencies. This particular role is providing support to the Adult Social Care service.
About the service:
With us, you can achieve more – for yourself as well as the vulnerable adults we work to support.
At Essex County Council Adult Services our mission is clear. We want to make the best and most sustainable use of all resources available to the adult, their families and carers. To ensure they have access to information and tools to enable them to live healthily and independently for as long as possible and to exercise choice and control over their lives and to ensure the safety, dignity and quality of life for all the adults we work with.
We’re always looking for new ways to deliver even better services, so we encourage our teams to share their ideas. We work together to get things done; bring your positive, proactive attitude and we’ll empower you to make the most of your experience.
The Role:
As a Business Support Assistant in this integrated role working with the Countywide Duty Team, your role will include but not be limited to:
- First point of contact for administration within the team.
- Handling inbound and outbound calls for the Countywide Duty Team from professionals, care providers, service users etc.
- Directing calls and work to the appropriate teams/workers.
- The gathering of information and utilising Mosaic to record information.
- Liaising with internal and external stakeholders and partners.
- Sending out of information in line with GDPR.
Development Opportunities:
Increased knowledge of Adult Social Care teams. Potential to be able to work in a specialized area or gaining a number of skills required for Duty Facilitator roles or roles within Social Care Connects. You will have the opportunity to work independently, closely with teams and liaise with internal and external customers.
Required Skills and Experience:
- Working knowledge of MS Office essential
- 1 year customer service experience essential
- Telephony experience desirable
- Excellent organisation and prioritisation skills
- Decision-making skills
- Resilience
- Ability to work to deadlines
- Good interpersonal and customer communication skills
- Ability to use initiative
- Attention to detail critical
To read more about us please visit: Corporate Services
Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent CommunityIf you have queries on this role or require anything further, please email Christine.simmons@essex.gov.uk
Follow us on Facebook,Twitter, Instagram and LinkedIn. Further details can be found on our careers page.
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