People Technology Analyst - Working for Essex

About the role

People Technology Analyst

Fixed Term, Full Time

£43,173 to £50,792 per annum

Location: Chelmsford

Closing Date: 20th January 2025

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 9 Months.

Essex County Council is one of the largest local authorities in England. We employ over 7,500 people. The sheer diversity of services we provide – from social care to the environmental, transport to education, planning to benefits – is a source of deep pride. For our People and Transformation team, it’s the platform for an even more promising future.

To read more about our business area, please visit: People and Transformation

The Opportunity

The People Technology Analyst will be responsible for supporting the ongoing management of people-based technology including configuration, release management, implementation, integrations, testing, launching and supporting new projects.

They will have deep system knowledge of various HR systems including Oracle Fusion for HCM and Payroll and Cornerstone on Demand. They will take the lead for complex system administration changes and roll out of future functionality.

The role will work as part of a team to ensure the benefit of new technology is maximised, working with other areas such as People Operations to ensure data quality in People Systems is accurate. The role will seek to maximise our technology investment but also to ensure that data integrity is retained. They will also seek out opportunities to further automate processes to improve productivity and employee experience.

The role will also provide technical support to colleagues delivering defined HR business processes and supporting all people-based systems. Providing data analysis, identifying trends and developing better ways of serving our clients this will be the “go to role” for system updates, changes, support and administration.

Accountabilities

Responsible for providing support to the implementation of changes to our People based systems (both current and new) including implementation and configuration, integrations, user acceptance testing and supporting deployment both within ODP and the business.

Take the lead of the integrity of our data within systems, influencing all other services, users and working in a matrix way with People Operations. Ensure that we maintain a clean dataset enabling a far greater use of our data for future organisational planning.

Expertly use our supplier’s customer portals and contribute to the community of practice to provide new ideas for product development, connect with other local authorities and share best practice on the configuration of our systems.

Responsible for the provision of expert support to other professional users (e.g. Essex Social Care Academy) to ensure an optimal use of the systems.

Proactively recommend, support and embrace changes across the council and assist in implementing innovative/continuous improvement and change management interventions as a result of changing people technology configuration and upgrades

Delivery of support infrastructure for recruitment, learning, performance management, Core HR and Payroll technology as well as the administration of any business-related processes to these areas. They will manage the issue resolution process with key partners such as Oracle and Cornerstone.

Create and deliver a robust testing framework across all people technology solutions (across multiple platforms) ensuring that each system is fully integrated and delivers its functional requirements including operational robustness. Monitor data, trends and employee feedback about things that aren’t working and seek to address them.

Deliver a great customer experience for colleagues across the council, managing user feedback and feeding that into a continuous action plan of system improvements. Lead on the release management deliverables for Oracle and Cornerstone on demand.

Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to RQF level 6 (degree) standard or equivalent by experience.
In depth knowledge of managing HR systems including release management, impact assessments and integrations as well as dependencies, regression testing and defect management
Expert in the administration of Cornerstone on Demand AND/OR Oracle Fusions (HCM and payroll), professional certification in the management of these systems would be preferred
Strong, mixed experience of Agile project management, change management and robust stakeholder management.
Builds effective working relationships with colleagues and customers across the entire organisation, which are collaborative to deliver good process, practice and advice.
Advanced IT skills including MS Word, Advanced MS Excel is essential including data science and reconfiguration skills and experience, with a high level of attention to detail. Analyst level experience with an overall understanding of data architecture.
Ability to communicate effectively,demonstrating empathy, questioning and listening to a very high level. Confidently advising and challenging leaders and managers using own professional knowledge.
Experience of working in a customer-orientated environment, dealing with a range of customer situations in a service delivery setting and seeking continuous improvement for service provided.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

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