Rents Officer
Location: Harlow
Full time, Temporary
3 month contract
£23.39 PAYE / £30.00 Umbrella
Closing Date: Friday 25th July 2025
Essex County Council are delighted to be supporting Harlow Council to recruit a temporary Rents Officer on a 3month basis. Please note that this post requires the successful individual to be based on site 2 days per week.
Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Job Purpose:
The Council is committed to the highest level of customer care and service delivery the post holder will work as part of the Area Housing Team and be responsible for all rent accounting service charge and debt management duties in accordance with the Council’s agreed policies and working practices, delivering a first class housing service that is value for money and customer focused
The Role:
To work as part of a team dealing with all aspects of rent accounting, service charges, current and former tenant debt recovery. The post holder will be the principal point of contact for the tenant on rent accounting and debt related issues ensuring all tenants are given help and support in making their tenancies sustainable.
Adopt the Council’s “can’t pay won’t pay” ethos and deal effectively with those tenants who choose not to pay whilst supporting those who tenants who can’t.
To take a pro active approach in tackling former tenant debt and other housing related debts, recommending write off/on any arrears or credit balances on accounts in accordance with the Council’s financial regulations
To prepare and serve Notice of Seeking Possessions, Notice to Quits and attend court hearings and evictions as required.
Duties Include but Not Limited to:
Monitor rent accounts to maximise income, through rent collection and arrears recovery
Contact residents via email, text messages, letters and phone calls to discuss rent accounts and payment plans.
Escalate legal action according to the rent and income policy and procedures.
To attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email Ashleigh.Drake@essex.gov.uk