Climate, Environment & Customer Services - Everything you need to know about our new function - Working for Essex

Climate, Environment & Customer Services – Everything you need to know about our new function

Welcome to the Climate, Environment and Customer Service function at Essex County Council.

A newly created function at Essex County Council – Climate, Environment and Customer Service (CE&CS) is at the heart of the council’s organisational strategy. The function is leading on several of ECC’s strategic commitments, with an ambitious agenda on climate action, sustainable transport and waste infrastructure, the function is passionate about making a long lasting and positive impact on the outcomes of residents, communities, and businesses within Essex.

Read more about the CE&CS and view our current roles

The function is made up of three key areas:

Highways & Transportation

Responsible for around 5,000 miles of roads and 5,000 miles of footways within Essex, the team manage all aspects of this area including network, programme and asset management, transport planning and highway maintenance, major scheme development, sustainable transport, road safety, national liaison, passenger transport and home to school transport services.

Waste & Environment

Responsible for energy and low carbon, flood resilience, green infrastructure, waste, culture, heritage, and green spaces, including our Country Parks and Essex Outdoor centres.

Customer Services

Responsible for our regulated services – coroners and registrations, as well as our compliance, complaints and customer contact and optimisation centre. This area is also responsible for our 74 libraries across Essex.

In November, the Climate and Environment team were awarded an A rating for its climate action work – the only council in the UK to be awarded this prestigious rating. Colleagues have worked hard to achieve this over the past year, with a number of projects being run, including implementation of the UK’s first electric vehicle charging forecourt in Braintree, planting over 140,000 trees around the county, 62,500 new properties receiving flood reduction expertise and 26,681 LED streetlamps being installed, to name a few!

The Essex Library Service recently launched it’s 2022 to 2026 plan which shared exciting steps for the future. The service is passionate about improving and promoting the opportunities the Library Service offers and placing it at the heart of the community.

The service also launched its warm welcome initiative to support residents during rising costs of living. This support includes warm drinks, warm spaces for groups, and extra clubs and activities including arts and crafts, homework clubs, cookery, mindfulness activities, advice sessions and skills and training.

Welcome to Essex sign, UK. A rural English countryside scene on a bright spring day with a sign welcoming travellers to the English county of Essex.

The Highways and Transportation team recently launched DigiGo in 2022. DigiGo is a fully electric shared public transport service which offers on-demand or pre-bookable travel in parts of Essex. There is no fixed route or timetable, which puts you in control of your journey. 

The team also launched the Future Transport Strategy. Created in partnership with Braintree District Council, the Strategy sets out the current transport issues and opportunities within the town, as well as a strategy for how transport schemes will be approached in the future.

These are a small handful of projects and schemes of work taking place within the CE&CS function, and its ambitions going forward is not only to continue to provide great services but also to improve the outcomes for the people of Essex, by making it a prosperous and inclusive place to live and work.

Read more about the CE&CS and view our current roles